5

5

Great friendly reliable service

Thank you for the kind words, Tanya! We're delighted to hear that you had a great experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

- Velocity Tire & Auto
5

Thanks Brandy!

- Velocity Tire & Auto
5

Honest guys who do a great job. Get things turned around quickly for a fair price.

5

5

Great honest people. Brent and Andrew know what they are doing as also the technicians. If something goes wrong they go out of there way to correct it.

5

Great honest people. Brent and Andrew know what they are doing as also the technicians. If something goes wrong, they go out of their way to correct it

Thanks George. You're the best!

- Velocity Tire & Auto
1

Well, I wanted to give the service manager a chance to fix my latest issue before posting my story but I feel that ample time has passed without anyone reaching out or offering apologies. I have had pretty good interactions with Velocity up until I brought my truck in to have the steering pump replaced since it squeals horribly. The tech replaced the reservoir instead of the pump and the issue of the squealing persisted. I mentioned my disappointment to the service manager who then cut off communications with me. I reached out one more time to figure out where the tech had left the key to my truck (it wasn’t in the truck during after-hours pickup, I had brought the spare key) and still didn’t receive any communications. I understand things happen and issues may not get resolved but not receiving any sort of ‘hey, sorry we screwed up’ or helping me figure out where my lost key is really making me reevaluate my previously positive opinion of this shop.

5

They did a great job for a reasonable price.

Thanks Deb! We appreciate your feedback.

- Velocity Tire & Auto
1

140 dollars to tell me my car is not worth fixing when others will do it for free they will never get my businee

I’m sorry that you were upset. We did have an ASE Certified technician inspect your vehicle on a lift and evaluate the overall safety of the car. Instead of telling you the car needed work and taking your money, we advised it wouldn’t be worth fixing. We definitely don’t spend a technicians time for free and Im sorry that it didn’t meet your expectation. If you’d like to discuss it further I’d be glad to speak on the phone. 616-710-5598. -Brent

- Velocity Tire & Auto