5

I highly recommend Velocity Tire & Auto to anyone looking to purchase a used car. The buying experience was seamless and I received a fair price. What impressed me the most about Brent was his responsiveness during and after the sale. I purchased the SUV a week ago and he continues to check in with me. I plan to have the vehicle serviced at his shop.

5

Bought my Yamaha V Star a couple weeks ago. Basically purchased it over the phone after seeing it online. I took Brent's word that the bike was virtually flawless. He was spot on and made the purchase easy and clean. Love the bike and we'll be talking again soon, only this time for a truck. Thanks Brent.

Thank you! Ride safe buddy.

- Velocity Tire & Auto
5

Brent was awesome to work with! Very knowledgable and helpful! He sells only quality cars that have been serviced prior to sale. Would defiantly buy another car from him and would recommend to anyone looking for a affordable, quality car! Thanks Brent!

5

By far, the best experience that I have ever had purchasing a car! I would go back here every time! Brent was honest and efficient! Great car selection!

5

Excellent service!!!! It was so easy to purchase here, and we are extremely happy with our purchase. Definitly would recommend them to anybody. Well worth the drive

1

Frustrated beyond belief. Spent more on repairs replacing transmission and AC — and rear shocks next — since we bought CRV earlier this year than what we owe on the vehicle. Rear shocks have to be replaced next. Questioning their inspection process.

Alan, I am very sorry to hear of your frustration. Your daughter bought the CR-V with 175,000 miles and we did provide a 3,000 mile warranty in an effort to avoid expensive repairs right away. When you and I talked last month about the transmission the vehicle was well out of warranty but I thought I offered a good deal of help to reduce the cost of the repair which you declined. I'm sorry about the shocks, but they were not in need of replacement when we had the car. I would be more than happy to have our service department replace them at a reduced rate. Please call us at 616-710-5598 and I'll be glad to get involved.

- Velocity Tire & Auto
5

Had service done on my truck. Very fairly priced, quick turn around! Very happy customer.

5

We just bought a vehicle from Brent at Velocity and we had a great experience. Brent and everyone we have spoken with at Velocity are very friendly, honest, and capable. They also followed through on everything they said they would do post sale. I look forward to doing business with them again and I will also send my kids to Brent when they are ready to buy a car.

1

Purchased my vehicle from them about a month ago. Jeep Liberty was what I bought, we had asked for coolant changed and flushed and rear defroster fixed. Defroster just recently broke again and when I had a friend who owns a shop change my oil and fix the defroster the right way he said my coolant was extremely low and looked extremely unlikely that they flushed it. When I went to pick up the car the receptionist was the rudest person I've dealt with in a long time. I also had to get a new license plate for the vehicle which I wanted shipped to the shop because my driver license still had my Lansing address on it. The same rude receptionist actually shipped my plate to my address in Lansing without calling me. I then had to waste my time and money and drive all the way back to Lansing to pick my plate in a day to avoid driving on an expired temp plate. Would highly not recommend.

Zach, I can't apologize enough for your experience. We try hard to provide a great experience for our customers and it is personally painful for me as the owner of our dealership to hear anyone had a bad one. I did check again with our technician and the coolant flush was definitely completed the day you picked up the vehicle. It is possible there was some air in the system and the level lowered over time, but regardless we'd be happy to compensate you financially for any costs incurred with that and the rear defroster. The license plate was clearly our mistake and I personally apologize for that mistake as well as any rudeness you encountered here by any of our employees. Please call me (Brent) at 616-710-5598 to discuss where I can send a check to reimburse you for any out of pocket costs.

- Velocity Tire & Auto
5

So impressed with their service department. We will be return customers for sure and will spread the word!!