Brought my 2012 RAM 1500 in for an oil change, brake inspection, and overall check for wore belts/hose/leaks, etc. The digital inspection they perform is very nice. You get a detailed text message, with pictures, explaining what they found that needs repair. Items are color coded red, for immediate attention/repair, yellow for possible repair, and green for not needing repair/passing inspection. I had forgotten my warranty was for being serviced at a Chrysler dealer only, so we determined what was/was not covered and proceeded from there. Replaced some suspension components in the front, flushed and filled with new brake fluid. Brake pedal feels much more responsive! After the work was complete, received a text message with the bill, and a link to pay, very convenient. Receipt was also emailed, and a printed copy left in my truck. Jerome, I assume service manager, was great to deal with over the phone (when determining what work to do to vehicle). I also received a text message checking to see how the repairs/work was a few days later from Brent! Overall great experience. Thanks guys!
Thanks Mark! We appreciate the awesome feedback and we appreciate your trust in us!
- Velocity Tire & Auto