5

5

Jerome did an exceptional job from the scheduling of the inspection to the service of mom's car. Everything was clearly explained. I would highly recommend and plan on always using them when needed. The owner Brent was friendly and helpful as well. I would definitely recommend

5

The team at Velocity Tire & Auto is amazing and accommodating. We have had them put a set of tires on all 4 of our family's vehicles. Also, brake work. They have been easy to work with, have done great work at fair prices. Highly recommend!

5

I would give Velocity 10 stars if I could! My story: While returning to Kalamazoo from an icy, rainy, nerve-wracking trip to the Grand Rapids Airport Monday, I hit a rough patch in the road. My back tire immediately started making a loud noise...maybe a stone in the tire? Stopped at a Speedway, a gentleman agreed, and said I'd be good to make it home. Hmmm...another mile down the road, and I decided to stop and call someone. A Google search led me to Velocity. I called and spoke with George, who told me he would take a look. When I arrived, George came outside, checked the tire, didn't see anything. He asked for the keys, and pulled it inside for the mechanic to inspect. I got comfortable in the waiting area, and in less than ten minutes, was told a small, plastic shield had come loose and was rubbing on the tire! Whew! I was in and out in about 15 minutes, and this without an appointment!! AND, George would take no payment for the service! Traveling alone, poor weather, an hour from home....Velocity was a God send. I am spreading the word about this company. Thank you so much!

5

I was traveling home to Kalamazoo from the Grand Rapids Airport on Monday (a very rainy, icy, nerve-wracking drive) when I hit a rough patch of road. My back tire started making a very loud noise...stone? Stopped at a Speedway; a gentleman there agreed, and thought I'd be good to continue home. Another mile down the road, and I decided to stop and look for help. A Google search led me to Velocity. Spoke with George, headed right over. He came out, took a look, no stone. He brought my car inside for the mechanic to inspect. Within ten minutes, I got my answer: a small, plastic shield near the tire had come loose, and was rubbing on the tire! Within 15 minutes, I was on my way home! And without an appointment!! AND, George would take no payment! Traveling alone, an hour from home, bad weather....Velocity was a God send. Thank you, George, and staff! You are all awesome!

5

One of the best auto body shops around Grand Rapids. Brent is super friendly, honest, and reliable. Will be my go-to shop for future maintenance and oil changes for my Pathfinder.

Thanks Trevor! We appreciate your feedback.

- Velocity Tire & Auto
5

5

Brought my 2012 RAM 1500 in for an oil change, brake inspection, and overall check for wore belts/hose/leaks, etc. The digital inspection they perform is very nice. You get a detailed text message, with pictures, explaining what they found that needs repair. Items are color coded red, for immediate attention/repair, yellow for possible repair, and green for not needing repair/passing inspection. I had forgotten my warranty was for being serviced at a Chrysler dealer only, so we determined what was/was not covered and proceeded from there. Replaced some suspension components in the front, flushed and filled with new brake fluid. Brake pedal feels much more responsive! After the work was complete, received a text message with the bill, and a link to pay, very convenient. Receipt was also emailed, and a printed copy left in my truck. Jerome, I assume service manager, was great to deal with over the phone (when determining what work to do to vehicle). I also received a text message checking to see how the repairs/work was a few days later from Brent! Overall great experience. Thanks guys!

Thanks Mark! We appreciate the awesome feedback and we appreciate your trust in us!

- Velocity Tire & Auto
5

Thanks for the review!

- Velocity Tire & Auto
5

I got stuck in a client's driveway with the new tires I bought from Tires 2000. They refused to send a tow truck citing "if we get stuck it's your fault." My van was 10 ft from the street meaning they were too lazy to do it so I called another tow truck. I specifically told Tires 2000 I wanted tires that handled ice. I found Velocity and they replaced the wrong sized tires with the right ones. The minute I walked into Velocity and through the whole process they were really friendly and professional. I met the owner Brent and I am very impressed. The new tires work great on ice. They also fixed the broken rear door latch on my van. George and Jerome are great too. I'm going back to have my rear windshield arm replaced.

Ruth it was our pleasure helping you with the right tires and we look forward to serving you again. Thanks for the kind review!

- Velocity Tire & Auto